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USA Returns

Returns and exchanges on Bralettes, Activewear, Swimwear and Accessories are accepted within 30 days of purchase as long as the item is unworn, unwashed and in the original condition with the original packaging you received them. We cannot process returns if hang tags are detached, hygiene stickers are missing or if the item has signs of wear.

We do not accept any returns on underwear for hygienic reasons or any final sale items.

We provide ONE free return or exchange for first time customers. You must be able to provide the shipping receipt in order to be reimbursed for STANDARD shipping. Please email us orders@thisisalovesong.com with subject FIRST RETURN and follow the general steps to process returns below.

All international returns are processed manually with these simple steps:

  1. Email orders@thisisalovesong.com with your order ID to obtain the Returns Form and RMA #
  2. Download this Returns Form and fill in the details
  3. Pack your item(s) and Returns Form and take it to your local post office
  4. Mail your return using a trackball carrier of your choice to

THIS IS A LOVE SONG
ATTN: RETURNS
2610 Conejo Spectrum Street
Newbury Park, CA 91320
USA

  1. Provide your tracking # to orders@thisisalovesong.com once the item has shipped
  2. Keep your shipping receipts in the case we need to refund you.
  3. Once we receive your item we will process your returns/exchange

IMPORTANT NOTES

  • For returns and exchanges buyer is responsible for return postage
  • We only reimburse STANDARD shipping up to $20 for first time purchases and wrong/defected items
  • We are not responsible for lost/stolen packages, shipping receipts, damaged shipments
  • Stocking fee applies of $2.95 per item.