FAQ

May 2017 update

PLEASE NOTE ALL ITEMS PURCHASED ON THE CURRENT SALE IS A FINAL SALE. IT IS NOT ELIGIBLE FOR REFUND, ONLY EXCHANGES OF THE SAME ITEM OR SAME PRICED ITEM OR MORE AND POSTAGE WILL BE THE RESPONSIBILITY OF THE CUSTOMER.

PLEASE ALLOW US UP TO 5 BUSINESS DAYS TO PROCESS YOUR ORDER.

1. ORDER & STATUS

HOW TO ORDER?
To purchase from our website please register for an account or log in if you already have an account. Browse through our online shop via SHOP NOW. If you wish to purchase an item click 'BUY NOW' where you can then choose to check out or continue shopping. Before you decide to check out, review your order summary and total then continue to checkout with Paypal or Credit  Card. 

WHEN I WILL BE CHARGED FOR MY ORDER?

Once you have completed your order and payment, your Credit Card or PayPal account will be charged. You will only be charged for the items that are shipped to you. Orders are subject to verification and acceptance before shipping. We are not responsible for typographical errors.

 HOW DO I KNOW MY ORDER WAS ACCEPTED?

Once you have placed your order, we will send you a confirmation e-mail. Make sure you have submitted a working e-mail address so you can keep your order on file.

 CAN I ADD OR REMOVE ITEMS FROM MY ORDER?

Once you have submitted your order, it is processed and you cannot add or remove any items from your order. To add you must make a new order.

CAN I CANCEL MY ORDER AFTER I HAVE PLACED IT?

We are very sorry but we don't allow cancellations on orders that have been placed!

HOW DO I CHECK MY ORDER STATUS?

To check your order status, please sign in to your account or you can also check your order status through the shipping confirmation email. 


2. SHIPPING

WHERE DO YOU SHIP TO?

THIS IS A LOVE SONG currently ships globally. Shipping and handling fees vary depending on the destination.

WHEN DO YOU SHIP MY ORDER?

We try to ship your order as fast as possible but it may take up to three working days for your order to dispatch. Orders placed over the weekend may be delayed for processing until the first work day of the week.

 HOW DO YOU SHIP MY ORDER?

We ship your order with USPS Priority Mail or Priority Express mail. 


HOW WILL I KNOW IF MY ORDER HAS SHIPPED?

Once we have shipped your order, we will send you an email to confirm along with a tracking number for the shipment. You can also check the status of your order by signing in to your account.

HOW LONG DOES SHIPPING TAKE?

Please refer to our shipping times here.

HOW CAN I TRACK MY SHIPMENT?

Make sure you have your tracking number on file which is emailed to you upon the dispatch of your order. With this unique code you can track your shipment on www.ups.com

WILL I BE CHARGED CUSTOM AND DUTY TAX?

Depending on your destination, there may be added tax charged by the custom’s department of your country. We are not responsible for these types of fees nor can we inform you what these exact fees would be.

 3. PAYMENT

WHAT IS THE CURRENCY OF THE WEBSITE?

We currently deal with USD or United States Dollars.

HOW CAN I KNOW HOW MUCH AN ITEM IS IN MY CURRENCY?

We currently do not have a built in currency converter but we are working on this for the future. For now please use online currency converters for reference. We recommend www.xe.com

WHAT PAYMENT METHODS DO YOU ACCEPT?

THIS IS A LOVE SONG accepts payment via PayPal and Credit Card. 


 4. RETURN POLICY

THIS IS A LOVE SONG has a no refund policy and will only exchange if the product is faulty. You may exchange for any product on the website which has the same value or less. If the value is more than the original purchase extra fees will apply. Returned items should be unused and must be returned in original packaging with any enclosed documentation. Return postage and handling will be paid by the customer. We have the right to refuse a return if it does not comply with the above.

Once we have received the returned item, please permit up to seven days for us to replace and dispatch the replacement to you. If the returned for exchange item is not in stock this process may take longer in which we will notify you via email. If you have any further questions, please contact

5. CUSTOMER SERVICE

We work hard to please you, our customer! And we would appreciate any feedback to provide a better service to you. Please email all your comments and suggestions to help@thisisalovesong.com. Thank you!

HOW DO I CONTACT CUSTOMER SERVICE?

You can do so by emailing help(at)thisisalovesong(dot)com and we will respond as fast as we can!

HOW LONG UNTIL I HEAR A REPLY?

We try to respond within 24 hours except on the weekend but rest assured you will hear back from us as soon as possible!

6. MISCELLANEOUS

THERE IS A GLITCH, WHAT DO I DO?

If you encounter any errors within the website please forward the issue to Customer Care so we can help you on solving the issue. Beforehand we would like the apologize for the inconvenience.


DO YOU STOCK THIS IS A LOVE SONG ELSEWHERE?

Yes we do! Check out our stockist page here.

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