FAQs
Hopefully we have all the answers for you here but if we’ve missed something don’t hesitate to get in touch with us help@thisisalovesong.com and we will be right with you!
What is your size range and how does it fit?
THIS IS A LOVE SONG is made to fit your every day and is tailored for everyone. Our sizing ranges from XS to XXXL and you can use our sizing guide to determine your size. We also will suggest sizing tips in the product description page. You can also get in touch with one of our stylists at help@thisisalovesong.com to help you determine your size. We also understand that each body is different so we give you the options to choose different sizes for your tops and bottoms. Most of our items fit true to size but for bralettes please read the product description to determine the best size for you.
What are your products made of and how do I care for it?
Our products are made of high-quality materials and durable elastics but we do suggest to follow our care instructions so that they last. We also incorporate eco-friendly and natural fibers in non-toxic dyes so they are friendly to your skin and health. To care for your garments please follow the care instructions on the care label of each garment.
How do I know if my order was accepted?
Once you have placed your order, we will send you a confirmation e-mail. Make sure you have submitted a working e-mail address so you can keep your order on file and to be sure add orders@thisisalovesong.com so your order confirmation does not go to junk mail.
What payments methods do you accept?
We accept Visa, Mastercard, Discover, JCB, Amex, Diners Club, Elo, Shop Pay, Apple Pay, Google Pay, Amazon Pay and Paypal. We also accept Cryptocurrency in Bitcoin, Litecoin, Ethereum, Bitcoin Cash and DAI.
We also accept installments with our partners Shop Pay, Afterpay or Sezzle if you are eligible.
Transactions on www.thisisalovesong.com are guaranteed safe and secured.
Can I add or remove items from my order after it is placed?
Once you have submitted your order, it is processed and you cannot add or remove any items from your order. To add you must make a new order.
What is the currency of the website?
We deal and charge you in USD or United States Dollars but you can also choose your local currency when accessing our online store.
How do you refund payments?
We will process any refund to the original payment method.
When do orders ship?
Orders are packed and shipped Monday-Friday only. Please allow up to 3 days to process your order. Orders placed on the weekend and select holidays are processed on the next business day. If we are unable to process your order due to inaccurate or incomplete payment information, your order processing may be delayed an additional 2 business days. Orders with out of stock item(s) may take an additional 5 business days to process and ship.
Where do you ship to?
THIS IS A LOVE SONG currently ships globally. Please see ourshipping pagefor more information.
How do I know if my order has shipped?
Once we have shipped your order, we will send you an email to confirm along with a tracking number for the shipment. You can also check the status of your order by signing in to your account or tracking your order here.
How can I track my shipment?
You can track your shipment on the TRACK MY ORDERpage.
How can I return a product?
To start your free return please head to our returns page and follow the instructions.
How do I contact customer's service?
You can do so by using our live chat function to talk to one of our customer service agents. If you are contacting us outside business hours, please leave us a message and we will respond as soon as possible!
How fast do you respond to my enquiry?
We try to respond within 24-48 hours except on the weekends but rest assured you will hear back from us as soon as possible.