FAQs

THIS IS A LOVE SONG is made to fit your every day and is tailored for everyone. Our sizing ranges from XS to XXXL and you can use our sizing guide to determine your size. We also will suggest sizing tips in the product description page. You can also get in touch with one of our stylists at help@thisisalovesong.com to help you determine your size. We also understand that each body is different so we give you the options to choose different sizes for your tops and bottoms. Most of our items fit true to size but for bralettes please read the product description to determine the best size for you.

Once you have placed your order, we will send you a confirmation e-mail. Make sure you have submitted a working e-mail address so you can keep your order on file and to be sure add orders@thisisalovesong.com so your order confirmation does not go to junk mail.

We accept Visa, Mastercard, Discover, JCB, Amex, Diners Club, Elo, Shop Pay, Apple Pay, Google Pay, Amazon Pay and Paypal. We also accept Cryptocurrency in Bitcoin, Litecoin, Ethereum, Bitcoin Cash and DAI. Transactions on www.thisisalovesong.com are guaranteed safe and secured.

Sometimes our financial institution prompts us to verify payment information provided to make sure we follow the correct security steps for you. If you receive an email from us please provide all the information stated in the email so that we can process your order and ship your items. If in the case you are not comfortable providing such information via email we can get in touch via phone as well.

Once you have submitted your order, it is processed and you cannot add or remove any items from your order. To add you must make a new order.

We deal and charge you in USD or United States Dollars.

We will process any refund to the original payment method.

Orders are packed and shipped Monday-Friday only. Please allow up to 3 days to process your order. Orders placed on the weekend and select holidays are processed on the next business day. 
If we are unable to process your order due to inaccurate or incomplete payment information, your order processing may be delayed an additional 2 business days. Orders with out of stock item(s) may take an additional 5 business days to process and ship.

THIS IS A LOVE SONG currently ships globally. Please see ourshipping pagefor more information.

We offer DHL for expedited shipping or USPS and EMS for standard shipping.

Once we have shipped your order, we will send you an email to confirm along with a tracking number for the shipment. You can also check the status of your order by signing in to your account or tracking your orderhere.

Shipping times vary. You can read more about it on ourshipping page.

You can track your shipment on the TRACK MY ORDERpage.

Don’t worry, your shipment is on its way to you but the tracking does not update every day. Each time the shipment is scanned through each portal will you be able to get an idea of where your shipment is.

Depending on your destination, there may be added tax charged by the custom’s department of your country. We are not responsible for these types of fees nor can we inform you what these exact fees would be.

We provide ONE free return or exchange for FIRST TIME customers, no matter where you are - no questions asked! Think of this as us getting to know you and your body. We want THIS IS A LOVE SONG to fit you and be a part of your everyday. To start your free return please head to ourreturns pageand follow the instructions.

You can do so by using our live chat function to talk to one of our customer service agents. If you are contacting us outside business hours, please leave us a message and we will respond as soon as possible!

We try to respond within 24 hours except on the weekends but rest assured you will hear back from us as soon as possible.