TIALS Returns

We know how exciting it is to try your pieces on when you have received your order but in case things don’t fit (hey, it happens) we want to make sure we can accept your return so make sure that you do not take any tags off any garment and when trying on swimwear do not take the hygiene stickers off. If everything does fit and you love it, you can go ahead and take off the returns tag off so it’s yours forever.

In the case something does not fit, don’t worry because we are only getting to know each other! For first time customers, we will provide ONE free return or exchange for everything but underwear. For hygienic reasons, we will only provide refunds on underwear which you can then use to purchase the correct size on your next order. Returns are accepted within 30 days of purchase as long as the item is unworn, unwashed and in the original condition with the original packaging you received them. We want you to be 100% satisfied with your purchase because if you are happy, we are happy.

Returns are accepted within 30 days of purchase as long as the item is unworn, unwashed and in the original condition with the original packaging you received them. We want you to be 100% satisfied with your purchase because if you are happy, we are happy.

Did you know we offer FREE RETURNS & EXCHANGES for our VIP Members? No minimums, no hassles*. Simply log in to your account here.

Otherwise for any subsequent order as a non-member, all returns or exchange requests can be processed provided that postage to and from our warehouse in California, USA is pre-purchased. Do keep your postage receipts and tracking #s on you in case we will need it. We will not be responsible if packages are lost or damaged on the way so we suggest that your return is packed properly. Contacts us here to start your return.

Do note that FINAL SALE items are not eligible for return or exchange.

*Stocking fee applies of $2.95 per item.
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